To access the email account settings in Outlook 2000, you need to...

Click on the Tools drop-down menu

Click on the Accounts (or Settings) option

If you clicked on Accounts, you should see the following screen, try clicking on the Mail tab.

If however, you clicked on Services, you will see the following screen.


Apart from that difference, the rest of the process is the same.
You should see a list of accounts. Your Hotspace mail account will usually be called "mailserver.hotspace.net.au", but you may have named it something else.
Double-click an account name to access it's properties.

The first properties dialog you will see is General. You can edit your Personal Information on this page.


The second tab is Servers. This is where the important settings are kept.
The Incoming mailserver (POP3) field should read: mailserver.hotspace.net.au
The Outgoing mailserver (SMTP) field may read the same, or it may have the name of your ISP's smtp server. Below that is your username/password combination. Remember, your username should be your complete email address. Finally, if you do have the Hotspace mailserver set as your Outgoing (SMTP) server, then you need to tick the box next to "My server requires authentication".


If you click on the Settings button, a small dialog will appear.
This should be set to "Use same settings as my incoming mailserver". Then click OK


Now click on Connection. The settings here vary widely for all of our customers. If your organisation has a network of computers that share the one internet connection, then this will be set to "local area network (LAN)". If you have a modem with your computer, this will be set to "phone line".


The Advanced settings don't need to be visited often. The Hotspace mailserver uses standard ports 25, and 110, so these shouldn't be changed. If you have been experiencing problems downloading large email (i.e. it takes a long time, or you have a slower modem), then you may need to increase your Server Timeouts setting.


That's all for this one, you can click OK, and then click Close (for Accounts), or OK again (for Services).